Frequently Asked Questions

Everything you need to know about shopping with APLUG

How long does shipping usually take?

Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing and your location.

What is your return policy for apparel?

We offer a 30-day return policy on all unworn items with original tags attached. Please note that for hygiene reasons, swimwear and undergarments cannot be returned unless defective.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different cuts and styles.

Which payment methods do you accept?

APLUG accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Yes, at APLUG we prioritize sustainability and ethical labor practices. We partner only with manufacturers who comply with international fair labor standards and use eco-conscious materials where possible.

Can I track my order once it has been placed?

Absolutely. Once your order is shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.